💼 About This Role

You'll be the voice of Figma as you help ensure our community has an exceptional experience across public platforms and touch-points like community forum and social media. You'll engage with customers directly and publicly, requiring critical thinking and outstanding communication skills.

🎯 What You'll Do

• Monitor community and social platforms for escalations
• Provide technical support to Figma users on community platforms
• Moderate and organize the community forum
• Identify trends and improve community support initiatives

📋 Requirements

• 2+ years experience in support or community environment for a technical SaaS product
• Ability to turn complex ideas into easily understood concepts
• High attention to detail while prioritizing tasks by urgency
• Adapt quickly in fast-evolving startup environments

✨ Nice to Have

• Eagerness to learn about design tools and community
• Experience with community forum moderation tools
• Technical capability with SaaS products

🎁 Benefits & Perks

• 🏖️ Generous PTO
• 💻 Remote-friendly culture
• 📈 Equity for all full-time employees
• 🏥 Comprehensive health benefits
• 📚 Learning and development budget

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min