🛠 Tech Stack

💼 About This Role

You'll drive AI adoption and value delivery for enterprise customers, owning renewals and expansion within a book of named accounts. You'll partner with customers to build AI-powered workflows that solve real business problems and help shape our product. As an early member of the Enterprise team, you'll help define and scale our Customer Success motion.

🎯 What You'll Do

• Drive AI adoption and renewals for a book of named accounts
• Lead AI workshops to build and deploy customer workflows
• Identify and qualify expansion opportunities within accounts
• Partner with AEs on growth strategy while owning activation

📋 Requirements

• 7+ years in Customer Success or Account Management
• Experience driving end-to-end customer journey from adoption to renewal
• Ability to build AI workflows and articulate value to senior audiences
• Native level Japanese and business level English

✨ Nice to Have

• Power user of Notion
• Experience with technical product and multiple commercial models (seats, usage)
• First or early hire at a fast growing startup