Description

You will drive organic client growth by coordinating global client programs, including the annual Vantage satisfaction survey, and support the Top 50 Global Client Leader program. You'll connect cross-functional teams, analyze insights, and foster collaboration to enhance client experience across the network.

Requirements

• Experience in client service, account management, business operations, or project management in communications/marketing
• Strong organizational and project management skills with ability to manage multiple workstreams and deadlines
• Excellent written and verbal communication skills
• Ability to synthesize information into clear updates and recommendations
• Comfortable working across global teams in a fast-paced matrixed environment

Responsibilities

• Lead Burson's annual client satisfaction survey (Vantage) from launch to reporting and actionable follow-up
• Partner with global and regional teams to analyze insights and improve client experience standards
• Support the Top 50 Global Client Leader programme, driving engagement and consistency
• Synthesize updates from senior stakeholders, identifying growth opportunities and connecting teams
• Coordinate internal initiatives and key moments (e.g., Davos, Cannes), working with Marketing and leadership