💼 About This Role

You'll execute the manual criminal review process and develop expertise in consumer rights and disputes while assisting clients in understanding screening report results. You'll ensure compliance with FCRA regulations and maintain accurate and timely updates on open tasks. This role offers exposure to a global leader in AI-driven property management technology.

🎯 What You'll Do

• Review and analyze criminal records for applicant eligibility.
• Maintain compliance with Fair Credit Reporting Act regulations.
• Manage client and consumer inquiries via phone and email.
• Provide guidance on next steps in the screening process.

📋 Requirements

• Attention to detail in a fast-paced environment.
• Adaptability to new processes and procedures.
• Verbal and written communication skills.
• Ability to de-escalate high-stress phone conversations.

✨ Nice to Have

• Experience handling sensitive information.
• Experience managing difficult conversations.
• Bachelor's degree.

🎁 Benefits & Perks

• 🏢 Hybrid work environment in Lehi, Utah.
• 📈 Opportunity to work with a global leader.
• 🧠 Training on FCRA and screening software.
• ⭐ Recognition by Silicon Slopes Hall of Fame.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Background check· N/A

🚩 Heads Up

• Experience level requirements unclear: no explicit years, but responsibilities suggest mid-level.
• Role mixes verification analyst and customer support duties.