💼 About This Role

You'll lead regional client operations in Brazil, driving operational excellence and client satisfaction. Your core impact will be bridging clients, Customer Success, and Product teams to turn insights into improvements. This role offers significant visibility across international stakeholders in a high-growth environment.

🎯 What You'll Do

• Lead and oversee client operations in Brazil, ensuring high standards.
• Proactively identify, mitigate, and resolve complex operational issues.
• Serve as primary liaison between internal teams and clients.
• Transform operational incidents into process and product improvements.
• Promote data-driven culture by monitoring KPIs and implementing solutions.

📋 Requirements

• Proven experience in client operations or related leadership roles.
• Strong background in stakeholder management with executives.
• Experience managing teams in fast-paced environments.
• Advanced English proficiency required for global interaction.
• Experience in B2B client operations is mandatory.

✨ Nice to Have

• Experience working in global operations environments.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational skills.

🎁 Benefits & Perks

• 🏖️ Flexible work model with remote and hybrid options.
• 💻 Home office reimbursement for remote setup.
• 🏥 Comprehensive health, dental, and life insurance.
• 🧘 Wellness and mental health programs for family.
• 👶 Fully paid parental leave with extended support.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min