Description

You will oversee Connecteam's large business and enterprise customers, ensuring their sustained success by crafting tailored solutions, boosting adoption, and delivering value. Collaborate cross-functionally to resolve issues and drive customer outcomes.

Requirements

• 2+ years B2B SaaS experience
• Customer-facing experience
• Superb written and verbal communication skills
• Experience helping customers deploy and realize product value
• Experience building relationships with senior business stakeholders

Responsibilities

• Develop and execute customer success plans based on desired business outcomes
• Ensure customers obtain maximum value from Connecteam investment and use licenses
• Consult with customers to solve problems and achieve goals
• Analyze data to track customer progress and identify areas for improvement
• Work with customers to create new use cases and success stories