Tech Stack

Description

As a Customer Success Manager at Klaviyo, you will serve as a trusted advisor for ~40 customers, developing tailored success plans to drive adoption of the Klaviyo platform and helping them achieve their business goals through strategic guidance and tactical support.

Requirements

• 2+ years of customer success experience with relationship-building
• Experience explaining how to achieve goals using software
• Track record of creative problem-solving
• Experience in marketing or advising on marketing strategy
• Comfortable discussing renewals, upgrades, and cancellations

Responsibilities

• Be a trusted advisor for ~40 customers, driving adoption and achieving goals
• Develop tailored success plans and recommend additional products
• Proactively review customer performance and resolve issues
• Work cross-functionally with Onboarding, Customer Growth, and internal teams
• Contribute feedback to Product for improvements