🛠 Tech Stack

💼 About This Role

You'll lead a technical operations team responsible for proactive and reactive network repair, ensuring rapid resolution of service-impacting incidents. You'll oversee escalation management and drive operational reporting and KPI tracking for leadership visibility. This role combines technical network expertise with strong people leadership in a dynamic, fast-paced operations environment.

🎯 What You'll Do

• Lead daily network repair, monitoring, and restoration activities
• Manage incident response for outages and service disruptions
• Oversee staffing, scheduling, and performance management
• Coordinate with customers, vendors, and internal teams during escalations

📋 Requirements

• 5+ years in network operations or IT support
• Prior leadership or supervisory experience managing technical teams
• Incident management experience in SLA-driven environments
• Experience with monitoring tools and operational dashboards

✨ Nice to Have

• Familiarity with automation or AIOps concepts
• Experience with operational transformation initiatives

🎁 Benefits & Perks

• 💰 Competitive salary aligned with experience
• 🏥 Comprehensive health, dental, and vision insurance
• 🏦 Retirement savings plans with employer contributions
• 🏖️ Flexible remote work environment
• 📈 Career development and leadership growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min