3h ago
Customer Support Specialist II
Pittsburgh, PA
full-timemidhealthcare technology
Description
You will own and resolve patient, provider, and insurer inquiries across phone, email, and chat, serving as a subject matter expert and consistently exceeding quality targets. You'll help improve patient experience by sharing actionable feedback and developing strong product knowledge.
Requirements
- Two years of call center or customer service experience required
- High school diploma or GED equivalent
- Healthcare or pharmacy industry experience strongly preferred
- Advanced technical aptitude and ability to navigate complex systems
- Proven track record of consistently exceeding quality and performance standards
Responsibilities
- Own and resolve patient, provider, and insurer inquiries across phone, email, and chat
- Provide high-quality patient care while navigating nuanced pharma program requirements
- Consistently meet and exceed structured performance and quality targets
- Serve as a subject matter expert for workflows, systems, and program nuances
- Accurately document all patient interactions in accordance with compliance standards
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