💼 About This Role

You'll be the first point of contact for customer questions, bugs, and issues, owning the experience from first email to resolution. You'll diagnose problems with the Matic robot, collaborate with engineers, and spot patterns to improve product and processes. This is a three-month internship to hone support and technical troubleshooting skills.

🎯 What You'll Do

• Support customers end-to-end from first response to resolution
• Ensure every customer issue is acknowledged and fully resolved
• Collaborate with operations, product, and engineering teams
• Learn Matic robot product details inside and out

📋 Requirements

• Customer empathy and obsession with customer satisfaction
• Extreme attention to detail on every customer issue
• Analytical mindset to connect dots and find root causes
• Available to work weekends

✨ Nice to Have

• Passion for making an impact in customers' lives
• Love diagnosing complex technical issues
• Excitement to do life's work

🎁 Benefits & Perks

• 💰 Competitive hourly pay $25-$35/hour

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min