💼 About This Role

You'll own customer outcomes for a leading AI-powered customer experience assurance platform, ensuring enterprise clients maximize value. You'll act as a program manager throughout the customer journey, driving adoption and measurable ROI. This role blends strategic account management with technical guidance to C-suite and end users.

🎯 What You'll Do

• Own customer outcomes and lifecycle value delivery.
• Articulate ROI to key stakeholders and executives.
• Negotiate long-term renewals with revenue uplift.
• Serve as escalation point and program manager for engagements.

📋 Requirements

• 5+ years of Customer Success experience.
• Experience managing large, multinational accounts.
• Proven track record of meeting and exceeding targets.
• Strong technical acumen in SaaS or telecoms.

✨ Nice to Have

• Experience in SaaS environment or telecoms.
• Knowledge of testing or software development lifecycle.
• Bachelor's degree in a related discipline.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min