8h ago
Customer Success Engineer
Lisbon, Portugal
β¨ $85k-$110k / yearest.
full-timemidSoftware / Data Resilience
πΌ About This Role
You'll lead onboarding, adoption, and optimization for enterprise customers on the Veeam Data Platform, driving long-term success and measurable value. You'll apply deep disaster recovery and resilience expertise to conduct recovery simulations and quarterly reporting.
π― What You'll Do
- Configure customer accounts and customize backup policies.
- Conduct success planning and strategy sessions aligned with business outcomes.
- Run recovery simulations and deliver quarterly resilience reports.
- Identify churn risk early and define mitigation plans.
π Requirements
- 5+ years in customer-facing engineering roles focused on data backup and recovery.
- Advanced level of English.
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms.
- VMCE certification required (may be completed post-hire).
β¨ Nice to Have
- Familiarity with Veeam platform capabilities.
- AWS Solutions Architect or Azure Administrator certification.
- Executive stakeholder engagement skills (CISO/CIO).
π Benefits & Perks
- ποΈ 24 annual vacation days plus 4 VeeaMe Days.
- π₯ Private medical, dental, and optical insurance for employees and dependents.
- π½οΈ Monthly meal card with β¬10.46 per working day.
- π Learning opportunities through LinkedIn Learning, O'Reilly, mentoring, workshops.
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