Description

You will lead a team of customer support agents at SpaceX, ensuring exceptional service for Starlink customers. Your role focuses on coaching, process improvements, and resolving escalated issues to deliver a seamless internet experience worldwide.

Requirements

• Bachelor's degree or 4+ years of customer service experience
• 2+ years of people management experience in customer service with teams of 25+ hourly employees
• Willingness to work extended hours and non-scheduled days
• Must be available for one of three specific shifts (including nights/weekends)
• Relocation to Hawthorne, CA area required

Responsibilities

• Supervise and lead a team of customer support agents with coaching, training, and performance evaluations
• Own development of direct reports to enhance skills and career growth
• Handle escalated customer issues and complaints, ensuring resolution and satisfaction
• Identify opportunities for process improvements and implement changes to enhance efficiency
• Analyze customer support metrics and prepare reports on team performance and service levels