🛠 Tech Stack

💼 About This Role

You'll serve as a frontline technical expert for a privacy-first data platform used by healthcare organizations. You'll troubleshoot complex issues across the stack and collaborate with Engineering, Customer Success, and Product to improve workflows. Your work will directly shape the customer experience and product evolution.

🎯 What You'll Do

• Own and drive customer issues to resolution end-to-end
• Troubleshoot and resolve complex technical issues across the stack
• Investigate application behavior using Go, TypeScript, and SQL
• Analyze system architecture and code to identify root causes

📋 Requirements

• Ability to read and write code (Go, JavaScript/TypeScript preferred)
• 2+ years in a technical support, solutions engineering, or software engineering role
• 2+ years in a customer-facing position
• Experience troubleshooting across frontend and backend systems

✨ Nice to Have

• Experience supporting complex or highly technical SaaS products
• Familiarity with debugging production environments
• Experience working with SQL and data-heavy systems

🎁 Benefits & Perks

• 💰 Competitive pay + generous equity (10-year exercise window)
• 🏠 Fully remote with $150/month coworking stipend
• 🏖️ Unlimited PTO with required 2-week minimum
• 👶 16 weeks fully paid parental leave
• 🏥 Top-tier health, dental & vision (100% covered for you, 80% for dependents)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min