🛠 Tech Stack

💼 About This Role

You'll serve as the primary technical point of contact for marquee enterprise accounts in Japan. You'll drive product adoption, manage escalations, and ensure successful onboarding and deployment of Contentsquare's experience intelligence platform. This role offers growth within a global SaaS leader.

🎯 What You'll Do

• Serve as primary technical point of contact for enterprise accounts
• Host recurring business reviews and manage escalations
• Lead implementation and onboarding of new clients
• Maintain account plans and ensure best practices

📋 Requirements

• 3-5 years in a customer-facing technical role at a SaaS company
• Proficiency in JavaScript, HTML, and CSS
• Experience with project management methodologies and managing multiple projects
• Excellent communication skills across technical and executive levels

✨ Nice to Have

• Bachelor's in Computer Science or equivalent
• Experience with JIRA, Zendesk, Salesforce, or Rocketlane
• Background in MarTech, AdTech, or Digital Analytics

🎁 Benefits & Perks

• 🌍 Global team with 15 offices
• 📈 Career growth in customer support
• 🤝 Collaborative and inclusive culture
• 💡 Work with marquee clients

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min