🛠 Tech Stack

💼 About This Role

You'll work with the Water Department's Call Center to identify training needs and improve service quality. You will conduct staff training, streamline processes, and support system upgrades. This role offers professional development in a fast-growing city government. You'll act as a subject matter expert for customer relations staff.

🎯 What You'll Do

• Identify and assess training needs across multiple sections
• Conduct staff training for process changes and system upgrades
• Support streamlining business processes to reduce errors
• Develop and monitor daily/monthly reports for decision making

📋 Requirements

• High school diploma/GED
• 3 years of related customer service experience, preferably in a call center
• Ability to work Monday–Friday 8am–5pm with some evening/weekend work

✨ Nice to Have

• Working knowledge of AS400 billing systems, CRM, Workforce Management, Call Monitoring, ACD
• Intermediate or Advanced Excel skills
• Experience in leadership/training capacity and call quality monitoring

🎁 Benefits & Perks

• 🎄 11 Paid Holidays
• 🏥 Medical, Dental, Vision
• 💼 Paid Time Off
• 💰 Pension Plan
• 📚 Professional Development Opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3In-Person Interview· 1 hour

🚩 Heads Up

• Temporary position with uncertain funding beyond September 30, 2026