🛠 Tech Stack

💼 About This Role

You'll be the initial technical point of contact for customers, handling complex issues across Samsara's SaaS platform, hardware, and integrations. Your work will directly impact the safety and efficiency of physical operations globally. You'll collaborate with engineering and product teams to drive continuous improvement.

🎯 What You'll Do

• Serve as initial technical point of contact for customer issues
• Provide in-depth troubleshooting across SaaS, hardware, and integrations
• Contribute to knowledge base and mentor junior agents
• Proactively identify trends to improve products and processes

📋 Requirements

• German fluency
• 3+ years in technical product support or specialist role
• Understanding of networking concepts (TCP/IP, VPNs, DNS)
• Bachelor's degree in technical discipline or equivalent experience

✨ Nice to Have

• French fluency
• Knowledge of electrical circuits, GPS, telematics
• Proficiency in diagnostic tools, APIs, scripting (Python, Bash)

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 📈 Career development opportunities in hyper growth environment
• 🤝 High-caliber team culture with support and celebration
• 💡 Impact on industries that power global economy

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min