💼 About This Role

You'll be an operational partner to Enterprise clients, ensuring smooth day-to-day operations and empowering Customer Success Managers with data and processes. You'll combine hands-on execution with process improvement to scale Enterprise workflows and grow into a senior role. This role offers hybrid working in Amsterdam with a supportive team.

🎯 What You'll Do

• Track workflows, timelines, and deliverables for Enterprise clients
• Help onboard new clients and support their expansion
• Write clear SOPs to keep work consistent
• Manage CS tools: updating playbooks, workflows, and automation

📋 Requirements

• 3 to 4 years of experience in operations and project management
• Experience designing and implementing successful workflows from scratch
• Strong analytical skills and confidence working with data
• Fluent in English both verbally and in writing

✨ Nice to Have

• Experience in marketing, SaaS, or agency environments
• Enthusiasm for experimenting with AI to optimize workflows

🎁 Benefits & Perks

• 📚 1-1 Customer Success coaching
• 🏖️ 25 paid holidays
• 💰 Monthly Alleo budget
• 🏢 Hybrid/remote-friendly working
• 💻 Laptop of your choice (HP or Mac)