2h ago

Process Lead

Pittsburgh, PA

~$45,000-$65,000 / yearest.

G
full-timemide-commerce

💼 About This Role

You'll lead shift operations at Gopuff's micro-fulfillment center, ensuring order accuracy and fast delivery for everyday essentials. You'll coach and motivate a team while troubleshooting defects and improving processes. This role offers real impact on customer experience in a fast-paced environment.

🎯 What You'll Do

  • Lead shift operations and direct associate activities
  • Pack orders and receive inbound inventory during low volume periods
  • Troubleshoot defects and root cause analysis
  • Oversee execution of facility operations and delivery processes

📋 Requirements

  • 2 years of internal Gopuff experience
  • 2+ years of leadership experience in retail, grocery, or military
  • 1+ years improving processes and ServeSafe Certification preferred
  • Availability during peak hours (5pm-3am) and weekends

✨ Nice to Have

  • ServeSafe Certification
  • Experience in micro-fulfillment or warehouse operations

🎁 Benefits & Perks

  • 🏥 Medical/Dental/Vision Insurance (full-time)
  • 💰 401(k) Retirement Savings Plan
  • 🎫 25% employee discount
  • 🌴 Vacation and Sick Time for eligible employees
  • 🧘 EAP through AllOne Health
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