Description

As a Technical Support Engineer, you'll be a key technical resource supporting customers during onboarding and throughout their lifecycle by troubleshooting issues and collaborating with Engineering to resolve them.

Requirements

• Highly motivated and organized team player
• Passionate about technology and AI tools
• Exceptional customer service skills
• Self-starter who enjoys challenges
• Thrives in fast-paced environment

Responsibilities

• Serve as key technical resource for Customer Support, Success, and Implementation teams
• Assist customers with technical issues via troubleshooting
• Work with Engineering team to remediate issues
• Ensure seamless customer experience during onboarding and lifecycle