💼 About This Role

You'll own a broad book of accounts, building scalable playbooks and digital touchpoints to drive adoption, retention, and expansion at a high-growth AI company. You'll be the primary partner to users and stakeholders, ensuring measurable ROI from Rogo's AI analyst platform and accelerating financial workflows. This role offers a unique chance to define a new category of enterprise AI.

🎯 What You'll Do

• Manage large book of accounts segmented by health and usage
• Design and execute scaled engagement programs like webinars and cohorts
• Build and optimize automated customer lifecycle from onboarding to renewal
• Monitor adoption signals and trigger targeted outreach for at-risk accounts
• Own renewals, forecasting, and execute scaled save motions

📋 Requirements

• 5-7+ years in customer success or account management in a scaled model
• Proven ability to drive outcomes through automation and data-driven programs
• Strong content creation skills for customer-facing communications
• Confident communicator able to run group sessions and executive conversations

✨ Nice to Have

• Experience building a scaled/digital CS motion from scratch
• Background in financial technology or high-finance clients
• High-volume client-facing experience in AI space

🎁 Benefits & Perks

• 🚀 High-growth startup with exceptional traction
• 🧠 World-class team with talent density
• ⚡ Fast-paced environment accelerating learning
• 🤖 Cutting-edge AI technology pushing boundaries

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min