🛠 Tech Stack

💼 About This Role

You'll provide front-line customer support for public safety software, owning cases end-to-end via phone and email. You'll troubleshoot issues using diagnostic tools and escalate complex cases to technical leads. This role offers the chance to directly impact first responders and join a mission-driven GovTech company.

🎯 What You'll Do

• Provide customer support via phone and email within SLA targets.
• Troubleshoot and reproduce issues using product UIs and diagnostic tools.
• Escalate complex cases to Technical Lead with reproduction steps.
• File and track Jira cases for Engineering and follow up on progress.

📋 Requirements

• 1–2 years of professional experience in software or technical support.
• Basic troubleshooting skills and methodical approach to documenting issues.
• Working knowledge of issue tracking systems (Jira or Salesforce preferred).
• Familiarity with Salesforce, Slack, PagerDuty and monitoring tools.

✨ Nice to Have

• Interest in GovTech and public-safety software.
• Experience with acceptance testing and feedback collection.
• Covered on-call rotations (PagerDuty).

🎁 Benefits & Perks

• 🏖️ Remote work flexibility.
• 💰 Competitive compensation and equity.
• 🩺 Health, dental, and vision insurance.
• 📈 Professional development opportunities.
• 🏢 Mission-driven team in public safety.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 45 min