9h ago

Customer Success Manager

Atlanta
full-timemid Hybridfintech

🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of contractor partners to drive adoption of Upgrade's payment solutions. Your core impact is growing consumer loan volume and preventing merchant churn. This role stands out for its focus on contractor engagement in a rapidly growing fintech.

🎯 What You'll Do

  • Onboard new contractor partners to Upgrade's solutions
  • Drive consumer loan volume within assigned contractor portfolio
  • Conduct quarterly business reviews and training sessions
  • Provide timely support to prevent contractor churn

📋 Requirements

  • 2+ years of sales or relationship management experience
  • Proven track record in a quota-bearing position
  • Proficiency with Salesforce.com
  • Ability to develop professional relationships over telephone and email

✨ Nice to Have

  • BA/BS degree preferred
  • Experience in channel sales

🎁 Benefits & Perks

  • 💰 Competitive salary and stock option plan
  • 🏥 100% paid medical, dental, vision insurance
  • 🏖️ Flexible PTO
  • 📈 Professional growth opportunities
  • 👶 Paid parental leave
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