Tech Stack

Description

You will provide reliable IT support to all team members, handling requests from access management to device administration. You will analyze and resolve technical issues, document information, and propose improvements to enhance efficiency and user experience.

Requirements

• Experience in IT support or similar role
• Skills in SaaS management and device administration
• Ability to analyze and resolve technical issues
• Knowledge of MDM tools (Intune, Jamf)
• Strong communication and documentation skills

Responsibilities

• Provide high-quality technical support and resolve IT requests
• Manage access and licenses for user accounts and SaaS tools
• Implement improvements to IT processes using automation and AI
• Administer device fleet with MDM tools like Intune and Jamf
• Document information and collaborate with IT team on incidents