Tech Stack

Description

You will lead a team of Customer Success Managers in the Americas region, driving engagement strategies to accelerate time to value, maximize retention, and identify growth opportunities. Collaborate with cross-functional teams to foster customer adoption and growth in a hybrid work environment.

Requirements

• 7+ years in Customer Success, Consulting, Sales, or similar roles
• 2+ years of team leadership experience
• Experience managing a distributed team
• Enterprise SaaS experience
• Excellent leadership and communication skills

Responsibilities

• Attain team revenue and retention targets
• Directly manage Customer Success Managers with focus and career development
• Engage with customers to understand requirements and communicate internally
• Manage account success with cross-functional teams