🛠 Tech Stack

💼 About This Role

You'll serve as a strategic advisor to enterprise customers, driving adoption and value from Leapwork's automation platform. You'll own the full customer lifecycle, ensuring measurable business outcomes and long-term success. This role sits at the intersection of agentic AI orchestration and visual automation for top global brands.

🎯 What You'll Do

• Lead onboarding engagements for enterprise customers, aligning goals and success criteria
• Build relationships with technical users, business leaders, and executive stakeholders
• Monitor customer health, usage trends, and proactively address risks and opportunities
• Own renewal process including forecasting, negotiation, and expansion

📋 Requirements

• 5+ years in Customer Success or similar customer-facing SaaS role
• Proven experience managing large enterprise customers
• Strong commercial mindset with renewal and growth experience
• Exceptional communication and executive stakeholder management

✨ Nice to Have

• Experience with test automation, DevOps, QA, or RPA
• Bachelor's degree in Computer Science, Engineering, or Business
• Experience with CRM and CS platforms (Salesforce, Gainsight, HubSpot)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min