🛠 Tech Stack

💼 About This Role

You'll serve as a trusted technical advisor for enterprise customers, supporting integrations and troubleshooting in a remote-first SaaS environment. You'll combine technical depth with customer success strategy to improve customer outcomes across the full lifecycle. This role offers strong growth opportunities in a fast-growing startup where ownership is highly valued.

🎯 What You'll Do

• Act as primary technical point of contact for enterprise customers.
• Lead technical onboarding and proof-of-concept initiatives.
• Collaborate with sales during pre-sales discussions.
• Monitor account health and implement retention solutions.

📋 Requirements

• 5+ years in Technical Customer Success or similar role in SaaS.
• Coding ability in Python or JavaScript for debugging.
• Understanding web technologies like HTTP, DNS, TLS, APIs.
• Experience building automations or scripts for operational efficiency.

✨ Nice to Have

• Experience with scraping technologies or anti-bot systems.
• Familiarity with customer success tools like Intercom, Zendesk.

🎁 Benefits & Perks

• 🏖️ Fully remote work with flexibility.
• 💰 Competitive salary based on skills and market value.
• 📚 Learning and development budget.
• ✈️ Annual international team events.
• 💻 Flexible equipment policy.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min