🛠 Tech Stack

💼 About This Role

You'll deliver Amazing Service® by troubleshooting customer issues across hardware, software, and networking systems. You'll own the outcome, ensuring every interaction is positive and productive. Leverage AI tools to work smarter and faster in a fast-paced environment.

🎯 What You'll Do

• Troubleshoot customer issues across hardware, software, and networking systems
• Document customer interactions and resolutions with accuracy
• Manage multiple requests simultaneously in a high-volume environment
• Leverage AI tools to support daily workflows

📋 Requirements

• 2+ years of customer service experience, preferably in technical support
• Working knowledge of PC and Mac operating systems and Microsoft Office
• Advanced English fluency (spoken and written)
• Ability to work remotely in Ukraine during US business hours

✨ Nice to Have

• Hardware and/or networking knowledge
• Exposure to AI automation tools like ChatGPT or Copilot

🎁 Benefits & Perks

• 🍏 Comprehensive medical coverage
• 📈 Growth opportunities in a continuous learning culture
• 🤝 Supportive team environment committed to Amazing Service®
• ⚙️ AI-powered tools to enhance efficiency

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min