Tech Stack

Description

In this role, you will manage a portfolio of global enterprise customers, driving product adoption and value realization through joint planning, stakeholder alignment, and roadmap reviews. You'll serve as the customer's advocate, facilitating conversations and coordinating cross-functional teams to ensure technical issues are resolved quickly, all while identifying expansion opportunities and mitigating churn risk.

Requirements

• 3-5 years experience in customer success or related field managing enterprise accounts
• Strong project management or consulting experience navigating customer goals and challenges
• Proven ability to drive customer satisfaction, retention, and expansion
• In-depth knowledge of revenue management or contract management software solutions
• Excellent communication and interpersonal skills, fluent in English and German (C2)

Responsibilities

• Manage a book of global complex customers
• Perform adoption analysis and engage customers in joint planning to increase adoption
• Lead value realization activities like stakeholder alignment and roadmap reviews
• Drive customer advocacy by ensuring technical issues are resolved quickly
• Identify expansion opportunities and improve customer health and sentiment