💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital by delivering personalized, memorable interactions. Your impact ensures pets and their owners feel supported during urgent visits. This role offers growth opportunities and a supportive team culture.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Manage all customer communications and route urgent medical calls
• Process payments accurately and protect personal information
• Follow up with customers after visits to build relationships

📋 Requirements

• 2+ years in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• Experience in veterinary or healthcare settings
• Bilingual skills

🎁 Benefits & Perks

• 💰 Competitive compensation
• 📚 Unlimited ER CE + travel stipend (up to $1,000/year)
• ⏰ Flexible work schedules
• 👕 Comfy scrubs and VEG swag

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Behavioral interview· 45 min