🛠 Tech Stack

💼 About This Role

You'll lead a global team of Technical Support Engineers handling complex open-source database issues. Your core impact will be driving operational excellence and technical quality. You'll also mentor engineers and ensure they have the tools and culture to succeed.

🎯 What You'll Do

• Lead a high-performing team across time zones
• Mentor engineers on technical and non-technical challenges
• Manage scheduling, coverage, escalations, and rotation planning
• Drive continuous improvement in operations and service delivery

📋 Requirements

• Experience with open source databases like MySQL, PostgreSQL, MongoDB, or Valkey/Redis
• Supervised or led customer-facing teams in a high-expectation environment
• Mentored others in soft skills and technical troubleshooting
• Balanced customer, employee, and company needs

✨ Nice to Have

• Experience working across time zones and cultures
• Prior role as Technical Support Engineer or DBA
• Experience managing remote or globally distributed teams

🎁 Benefits & Perks

• 🏖️ Flexible work hours and paid time off
• 🖥️ All equipment for remote office
• 📚 Career development funds for training and conferences
• 🌐 Connectivity allowances
• 📈 Equity incentive plan

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min