🛠 Tech Stack

💼 About This Role

You'll provide advanced technical support for Level 1–2 issues, ensuring timely resolution in line with SLAs. You'll act as a liaison between internal clients and IT teams to escalate complex issues. This role offers exposure to global standardization and automation initiatives.

🎯 What You'll Do

• Diagnose and resolve technical issues methodically with regular updates.
• Deliver end-user support across hardware, software, and networking.
• Maintain accurate records in IT systems including ticketing and documentation.
• Support and maintain audio/visual equipment in office spaces.

📋 Requirements

• 2–3 years of technical help desk or IT support experience.
• Strong proficiency in Windows OS and Microsoft Office 365.
• Basic administration of Microsoft 365 and Active Directory.
• Understanding of networking fundamentals: VPN, DNS, DHCP.

✨ Nice to Have

• Familiarity with MacOS and Ubuntu Linux.
• Experience with ticketing systems, documentation platforms, and RMM tools.

🎁 Benefits & Perks

• 🗓️ Generous annual leave and wider employee benefits.
• 🎂 Additional day off for your birthday.
• 🌍 2 days leave per year for volunteering.
• 🧘 Mental health support via Modern Health App.
• 🎉 Beautifully designed offices and social events.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 30 min