🛠 Tech Stack

💼 About This Role

You'll lead the customer success team for a mass notification leader, driving product adoption and satisfaction. Your core impact is reducing churn and increasing engagement through strategic programs like user groups and training.

🎯 What You'll Do

• Oversee day-to-day customer success team operations
• Organize and manage customer events and user groups
• Direct strategy for customer communications
• Monitor product adoption and initiate upgrade conversations

📋 Requirements

• 7+ years of management experience in Customer Success
• Bachelor's degree or equivalent experience
• Proficiency in understanding customer needs and managing expectations
• Salesforce or other CRM platform experience

✨ Nice to Have

• Experience with customer education and training
• Strong analytical acumen for data interpretation
• Ability to travel 25% of the time

🎁 Benefits & Perks

• 🏖️ Unlimited Paid Time Off
• 🏥 Medical, Dental, and Vision Plans
• 💰 401(k) Retirement Plan
• 🏡 Live Near Your Work HomeBuying Incentive
• 📅 Flex Scheduling

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Leadership Interview· 60 min