🛠 Tech Stack

💼 About This Role

You'll lead the transformation of our post-sales experience into an AI-driven engine for our Global Employment Platform™. You'll architect the global customer success strategy to scale revenue growth without linear headcount increases. This role offers the chance to reshape the future of work at a high-growth B2B SaaS leader.

🎯 What You'll Do

• Champion customer as strategic compass for AI-driven innovations
• Define global coverage model leveraging AI and technology
• Own onboarding, adoption, advocacy, retention, and expansion pipeline
• Lead and mentor a distributed team across AMER, EMEA, APAC

📋 Requirements

• 10+ years experience as a change agent in high-growth $500M+ ARR B2B SaaS
• Proven track record implementing Gainsight, ChurnZero, or AI-driven CS platforms
• Demonstrated success driving Net Revenue Retention and lifetime value
• Experience leading diverse teams across multiple time zones and navigating global HR/EOR compliance

✨ Nice to Have

• 2+ years in Employer of Record (EOR) or HR outsourcing industry
• Experience with global expansion industries

🎁 Benefits & Perks

• 🧑‍🍼 Generous paid parental leave
• 🌴 Flexible time off
• 📋 Spending accounts
• 🏥 Medical, dental, vision insurance
• 🧘 Sabbatical after 5 years

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Executive Interview· 60 min

🚩 Heads Up

• Role requires transformation but title is VP; may imply senior IC rather than executive.