🛠 Tech Stack

💼 About This Role

You'll oversee a pool of customers in Zendesk, using data-driven approaches to drive value realization and reduce churn. You'll engage customers through digital touch strategies like webinars and office hours, collaborating with the digital program manager to improve automations. This 6-month internship at a unicorn AI communications platform offers hands-on experience in customer success.

🎯 What You'll Do

• Oversee a pool of customers in Zendesk and drive value realization.
• Adopt a data-driven approach to grow and nurture the digital touch segment.
• Monitor account health, churn, expansion, and risk indicators.
• Engage customers through webinars, office hours, and e-guides.
• Collaborate with the digital program manager to improve automations.

📋 Requirements

• First experience in Sales or Customer Success management.
• Excellent verbal and written communication skills in French and English.
• Ability to work from the New York office in a hybrid environment.
• Passion for consistently providing excellent customer experience.

✨ Nice to Have

• Spanish and/or German language skills.
• Previous experience in a similar environment.

🚩 Heads Up

• Internship role requires 'first experience in Sales or Customer Success' which may be contradictory.
• Location listed as 'Paris Office' but requirement states 'work from New York office' - mismatch.