🛠 Tech Stack

💼 About This Role

You'll join a dynamic team at HelloConnect to deliver exceptional customer experiences and build strong customer relationships. You'll handle email inquiries, meet KPIs, and personalize interactions to foster loyalty.

🎯 What You'll Do

• Handle customer communication via email (15-20 emails/hour)
• Deliver personalized solutions to meet customer needs
• Meet Customer Care team KPIs and targets
• Build customer loyalty through effective account management

📋 Requirements

• 2-year minimum customer service experience
• Excellent English communication skills (written and verbal)
• Attention to detail, speed, and accuracy
• Willingness to work overtime during seasonal ramp (30-60 days)

✨ Nice to Have

• Experience with Zendesk
• Experience with Shopify

🎁 Benefits & Perks

• 🎉 Long Service Benefits (anniversary bonus)
• 💪 Wellness Perks: mental health support, HMO, life insurance
• 📚 Growth Opportunities: annual learning budget + 360 Learning platform
• 🌍 Dynamic Environment: global BPO with diverse culture
• ⚖️ Work-Life Balance: supportive environment with remote work

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 3-5 days
2. 2Phone Screen· 30 min
3. 3Interview with Hiring Manager· 45 min