🛠 Tech Stack

💼 About This Role

You'll partner with customers on functional and technical aspects to drive adoption and value from their investment in Starbridge. This high-impact role lets you define processes, drive adoption, and ensure long-term success while working closely with CS, Product, and Sales. You'll report directly to the Chief Product Officer with company-wide visibility.

🎯 What You'll Do

• Own customer onboarding and training to achieve high adoption
• Gather feedback and advocate for feature improvements with product team
• Be frontline for customer inquiries and improve processes via automation
• Define and track customer health metrics, addressing risks proactively

📋 Requirements

• 3+ years in Customer Success, Solutions Engineering, or related B2B SaaS role
• Proven ability to build processes from scratch in ambiguous environments
• Data-driven mindset with experience tracking customer data for decisions
• Technical aptitude to understand and explain a data-driven SaaS platform

✨ Nice to Have

• Experience in startups or fast-growing companies
• Knowledge of basic scripting or automation tools
• Familiarity with customer success platforms

🎁 Benefits & Perks

• 💰 Competitive salary + early-stage equity
• 🏥 Comprehensive medical, dental, vision
• 🍽️ Company-provided lunch in office daily
• 🏋️ 75% coverage of Chelsea Piers Fitness
• 🏖️ Unlimited PTO

📨 Hiring Process

Please keep us posted on your timeline so we can move quickly; we aim to get back the same day.