Description

You will be the welcoming face at our front desk, handling client check-ins, managing appointments, processing payments, and communicating veterinary terminology to pet owners. This role is key to ensuring smooth clinical flow and strong client relationships.

Requirements

• Previous veterinary experience is a plus but not required; training provided
• Basic knowledge of veterinary terminology and procedures preferred
• Comfort discussing sensitive topics (e.g., end-of-life care, finances) with empathy
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and pets, verify appointments, and ensure clients feel informed
• Escort clients to exam rooms and relay information between clients and clinical staff
• Handle incoming calls for appointments, care questions, and prescription refills
• Process payments, manage invoicing, and schedule future appointments
• Maintain a clean and organized front desk and waiting area