🛠 Tech Stack

💼 About This Role

You'll serve as a subject matter expert on Zendesk for Contact Center, leading design workshops and deploying solutions in AWS environments. Your core impact is ensuring successful go-live for high-profile customers through technical delivery and collaboration.

🎯 What You'll Do

• Act as SME on Zendesk for Contact Center for high-profile customers
• Lead design and configuration workshops to produce TDDs
• Deploy services in customer AWS accounts using CloudFormation, Lex
• Conduct technical training and knowledge transfer for customers

📋 Requirements

• 3+ years customer-facing experience in technical support or consulting
• Experience with Amazon Connect is essential
• 3+ years hands-on experience with complex cloud-based solutions
• Experience implementing and supporting AWS environments

✨ Nice to Have

• Experience integrating contact center solutions
• Programming skills with AWS Lambda and Python

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• ⚖️ Work-life balance culture
• 🤝 Social Impact community initiatives
• 🌈 Diversity and inclusion investment
• 📈 Professional growth support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min