Description

You will lead a team of Customer Success Managers in the EMEA region, driving customer adoption, satisfaction, and renewals. You'll define best practices for customer engagement, act as a player-coach, and collaborate cross-functionally to deliver world-class outcomes for CockroachDB customers.

Requirements

• Experience leading a Customer Success team in a B2B SaaS environment
• Ability to build strong cross-functional relationships
• Proven track record of driving customer adoption and retention
• Experience with enterprise customer lifecycle management
• Located near London for hybrid work (Mon, Tue, Thu in office)

Responsibilities

• Own regional customer health and outcomes, driving adoption and renewals
• Set and scale best practices for customer engagement
• Act as a hybrid player-coach where needed
• Build and manage a high-performing CSM team
• Drive revenue health in partnership with Sales