🛠 Tech Stack

💼 About This Role

You'll own the end-to-end renewal process for partner-managed recurring revenue, ensuring high retention and predictable outcomes. You'll lead structured renewal governance and QBR cadences while building accurate forecasts and risk visibility. This role is a central coordination point across Channel functions, protecting revenue in a high-growth SaaS environment.

🎯 What You'll Do

• Lead end-to-end renewal process for partner-managed recurring revenue
• Build and maintain accurate renewal forecasts and risk visibility
• Drive structured renewal governance and QBR cadence
• Manage partner health scoring and proactive churn mitigation

📋 Requirements

• 5-10 years in Customer Success, Partner Success, or Account Management
• Experience in SaaS or recurring revenue environments
• Strong understanding of renewal processes, forecasting, and retention strategies
• Experience with CRM platforms (e.g., Salesforce) and data-driven decision making

✨ Nice to Have

• Experience with partner channel ecosystems
• Experience in matrixed environments across Sales, Operations, and Enablement

🎁 Benefits & Perks

• 🏖️ Remote work within South Africa
• 📈 Inc. 5000 fastest-growing company consistently since 2008
• 🤝 Channel partner ecosystem exposure
• 💡 Innovation-driven culture with analyst recognition

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min