🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and manage a team of case managers to ensure compliance and enhance service quality. Your expertise will drive effective program management and optimize patient outcomes. You'll collaborate with stakeholders to make a difference in patient support.

🎯 What You'll Do

• Lead and motivate a team of case managers
• Oversee workload management for patient and physician coverage
• Identify improvements to enhance patient/provider experience
• Monitor team performance and compliance with KPIs

📋 Requirements

• 5+ years in pharmaceutical, biotech, or patient support sector
• 2+ years of leadership experience in management role
• Experience with direct provider and patient interaction
• Proficiency in CRM systems and Microsoft Office tools

✨ Nice to Have

• Advanced degree preferred
• Strong knowledge of case management and patient access services

🎁 Benefits & Perks

• 💰 Competitive salary range $125,600-$234,000
• 🏥 Comprehensive benefits including medical and financial perks
• 📈 401(k) eligibility with company contributions
• 🏖️ Generous PTO including vacation, sick leave, and parental leave
• 📚 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min
4. 4Offer· 15 min