💼 About This Role

You'll lead cross-functional strategic programs to drive operational excellence within Customer Operations. Your core impact will be enabling alignment across Customer Success, Support, Product, Engineering, and more. This role offers high visibility with senior executives and a path to Chief of Staff.

🎯 What You'll Do

• Lead cross-functional strategic programs for Customer Operations.
• Partner with teams to ensure alignment on strategic priorities.
• Serve as trusted advisor to the SVP of Customer Operations.
• Own planning and execution of strategic initiatives.

📋 Requirements

• 10+ years in program management or business operations.
• Proven track record leading cross-functional initiatives.
• Strong executive presence and stakeholder influence.
• Exceptional organizational and project management skills.

✨ Nice to Have

• MBA or advanced degree.
• Experience in SaaS or technology-driven organizations.
• Experience driving organizational change at scale.

🎁 Benefits & Perks

• 🏥 Fully covered Medical, Dental, Vision for employees.
• 💰 401(K) plan with company match.
• 👶 12 weeks paid parental leave for birthing parent.
• 🏖️ Flexible PTO with 12 paid holidays.
• 🏋️ On-site gym in Denver, CO.

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 1 hour
3. 3Panel interview· 1 hour