💼 About This Role

You'll define the customer experience at a veterinary emergency hospital by delivering warm, personalized service before, during, and after visits. Your core impact is ensuring customers feel supported and heard during stressful emergencies. This role offers significant growth opportunities within a rapidly expanding company.

🎯 What You'll Do

• Greet every customer with warmth and urgency in person or remotely
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately while protecting financial information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge of computer programs and practice management software
• Ability to work nights, weekends, and holidays on a rotating basis
• Strong multitasking skills in a fast-paced environment

✨ Nice to Have

• Experience in a veterinary or healthcare setting
• Familiarity with emergency or high-stress environments

🎁 Benefits & Perks

• 💰 Competitive compensation with 401K match
• 🏥 Comprehensive health benefits starting day one, including free therapy
• 📚 $2,500/year travel stipend for full-time credentialed staff
• 👶 Paid parental leave up to 12 weeks at 100% salary

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1-2 weeks
2. 2Phone interview· 30 min
3. 3On-site interview· 1 hour