🛠 Tech Stack

💼 About This Role

You'll lead Natera's chat automation strategy powered by Generative AI, shaping AI-driven chat assistants and conversational interfaces for patients and providers. You'll drive measurable business impact by reducing friction and improving service quality across healthcare interactions.

🎯 What You'll Do

• Define roadmap for chat automation and AI-powered assistants
• Collaborate with engineering and design to deliver scalable solutions
• Integrate third-party LLMs and conversational analytics tools
• Track and optimize success metrics like accuracy and NPS

📋 Requirements

• 5+ years experience in software development or digital product management
• Hands-on experience designing and scaling chat automation or conversational AI
• Deep understanding of Generative AI, LLMs, and RAG architectures
• Proven ability to translate business needs into AI-driven solutions

✨ Nice to Have

• SQL proficiency for data-driven decisions
• Experience with microservice architecture
• Background in healthcare or genetic testing

🎁 Benefits & Perks

• 🏖️ Comprehensive medical, dental, vision
• 👶 Pregnancy and baby bonding leave
• 💰 401k benefits
• 🚗 Commuter benefits
• 🩺 Free genetic testing for employees and family

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Product Interview· 60 min
4. 4Final Round (Leadership)· 45 min