💼 About This Role

You'll focus on long-term strategic relationships with Datadog customers, driving adoption and identifying growth opportunities to ensure retention. You'll advocate for customers internally and provide a positive experience across a high volume of accounts. This role offers best-in-breed onboarding and sales training in MEDDIC.

🎯 What You'll Do

• Manage the full sales cycle and build strategic customer relationships
• Handle technical support escalations, billing, and enablement requests
• Pivot account management strategy based on customer needs
• Monitor usage trends to uncover renewal risks and improve adoption

📋 Requirements

• 1+ year in a customer account facing role
• Experience negotiating contract terms and overcoming pricing objections
• Strong written and verbal communication and attention to detail
• Desire to grow a career in Customer Success

🎁 Benefits & Perks

• 📈 Best-in-breed onboarding and sales training
• 🏢 Inclusive company culture with Community Guilds
• 🤝 Mentor and buddy program for networking
• 📚 Continuous professional development and career pathing
• 💰 New hire stock equity (RSU) and employee stock purchase plan

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Sales Simulation· 60 min

🚩 Heads Up

• Role is titled 'Customer Success Associate - LATAM' but located in Boston, USA — may require language skills or time zone flexibility.
• Requires sales cycle management and contract negotiation, which may be more senior than typical associate level.