💼 About This Role

You'll guide Harvey's largest customers through adoption of agentic AI solutions for legal and professional services. You'll act as a trusted advisor, integrating Harvey into workflows and shaping the product roadmap. This role offers influence at a high-growth company redefining knowledge work.

🎯 What You'll Do

• Serve as primary contact for strategic customers with a consultative approach
• Lead integration of Harvey into daily workflows for seamless adoption
• Monitor account health, address risks, drive retention initiatives
• Evangelize Harvey to end users and enable daily adoption

📋 Requirements

• Background in management consulting or enterprise SaaS customer success
• History of change management for large technology projects
• Excellent communication and strategic planning skills

✨ Nice to Have

• Legal industry experience (big law or in-house)
• Experience with AI product adoption

🎁 Benefits & Perks

• 🤖 Cutting-edge AI work at the forefront of technology
• 📈 Growth opportunity in a rapidly scaling company
• 🤝 Collaborative environment promoting learning and development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min