💼 About This Role

You'll lead on-site event services delivery for a global brand experience agency, managing a team and ensuring exceptional client service. Your core impact will be driving innovation, efficiency, and team development while handling escalations for a well-known tech company.

🎯 What You'll Do

• Manage on-site event services delivery and team performance
• Handle escalations and creatively solve problems
• Oversee team workload and capacity planning
• Drive team development through cross-functional training

📋 Requirements

• 10+ years of experience in a similar role
• Fluent in German and English (both written and spoken)
• Proven people management skills with ability to lead teams
• Excellent event delivery skills managing high-quality events

✨ Nice to Have

• Experience with large complex databases
• Familiarity with event production technology

🎁 Benefits & Perks

• 🌍 Global brand exposure working with Fortune 500 clients
• 🎓 Cross-functional training and development programs
• 🏆 Award-winning agency culture and recognition

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Interview· 45 min

🚩 Heads Up

• Requires 10+ years experience but title is senior team lead (may be under-leveled)
• Role requires flexibility to work outside standard hours and be deployed across campus