💼 About This Role

You'll manage end-to-end claim processing for a leading e-commerce company, ensuring timely resolution and accurate recovery. You'll partner with carriers, vendors, and internal teams to investigate, document, and resolve claims for lost or damaged products. This role offers a remote opportunity from the Philippines with a supportive work environment.

🎯 What You'll Do

• Investigate and manage claims for lost, damaged, or defective products
• Monitor open claims and ensure timely follow-up and resolution
• Update claim documents and tracking tools with current status
• Communicate with partners and internal teams to resolve claim issues

📋 Requirements

• High School Diploma or equivalent
• High-level English written and verbal communication proficiency
• Proficient data entry skills
• Extremely organized with strong attention to detail

✨ Nice to Have

• 1 year of claims processing or related experience
• Knowledge of industry-specific products or services

🎁 Benefits & Perks

• 🏖️ Paid time off and holidays
• 🏥 Comprehensive medical, dental, vision, and life insurance
• 💻 Company-provided equipment and $250 USD work from home stipend
• 📚 $750 USD annual professional development budget
• 🎁 Company rewards and recognition program

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Decision· 1 week