1d ago
Product Support Engineer - Boomi
Hyderabad, India
โจ $10k-$15k / yearest.
full-timemid Hybridsoftware
๐ Tech Stack
๐ผ About This Role
You'll serve as the frontline architect of customer success, troubleshooting complex technical challenges on the Boomi AtomSphere Platform. You'll directly dissect issues, identify root causes, and engineer creative solutions that keep global enterprises running smoothly. This role offers exposure to a massive variety of enterprise ecosystems and cutting-edge AI integration.
๐ฏ What You'll Do
- Troubleshoot complex technical issues on the Boomi platform
- Analyze error logs and network traces to identify root causes
- Provide follow-the-sun support for global customers
- Collaborate with engineering teams on escalated cases
๐ Requirements
- 1+ year hands-on experience with Boomi AtomSphere Platform
- 2-4 years total experience in IT Consulting or Software Development
- Proficiency with REST/SOAP/WSDL and tools like Postman
- Practical command of Java, Groovy, JavaScript, or React
โจ Nice to Have
- Experience with Kubernetes and Docker
- Knowledge of Salesforce, NetSuite, or Hadoop
- Familiarity with AI-assisted troubleshooting tools
๐ Benefits & Perks
- ๐ Cutting-edge AI integration experience
- ๐ Global collaborative culture
- ๐ Dedicated learning time
- ๐ข Hybrid work model
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Technical Interviewยท 60 min
- 3Hiring Manager Roundยท 45 min
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